Order Status
The pronunciation guide I supplied is wrong. How can I amend my order?
How do I cancel my order?
An item is missing from my order
My product is missing parts
I received the wrong product.
My Account
What is a Voice Takeaway customer account?
What is Voice Takeaway?
How do I create an account?
How do I edit my account information?
I forgot my password.
Receiving my clips
How do I get my clips?
How much does delivery cost?
How long will my personalised clips take to arrive?
Do you deliver to my country?
Guarantees & Returns
What is your return policy?
Low Price Guarantee
Privacy Policy
Security
Pricing and billing
Do I have to pay sales tax (VAT)?
I have a question on my charges.
I need a copy of my order.
When will my credit card be charged?
Buyers guide
I want to buy a license that means I can use my audio for broadcast use, or a purpose that isn’t covered by your Ts & Cs.
What does ‘Voice Type’ mean?
How do I find my product?
Additional support
Why is all your audio watermarked with your Voice Takeaway audio logo?
Will my audio be watermarked with your Voice Takeaway audio logo?
How do I contact you?
Order Status
The pronunciation guide I supplied is wrong. How can I amend my order?
Please email customersupport@voicetakeaway.com as soon as possible, but note that once an order has begun processing it is no longer editable.
How do I cancel my order?
If you wish to cancel an order please contact us immediately. Please note that once an order has begun processing or has been made available for download, the order can no longer be cancelled.
An item is missing from my order
Please contact us if you think you ordered something but did not receive a download link.
My product is missing parts
Please contact us if you ordered a bundle deal and you think the product is missing some clips.
I received the wrong product
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
My Account
What is a Voice Takeaway customer account?
As a Voice Takeaway Customer you can browse the site, search through and choose clips, and head to the checkout without registering an account but to complete payment you will need to enter some details. You will set up your customer account as part of the checkout process. Once you are registered you’ll get access to the Voice Takeaway newsletter which contains exclusive deals and discounts.
What is Voice Takeaway?
Voice Takeaway is an online store where you can buy a wide variety of high quality audio clips voiced by professionals. You can choose from Grab ‘n’ Go pre-recorded clips, or you can go for a Made to Order clip that is yours and only yours.Unless you’ve bought a more comprehensive license from us, the audio available on Voice Takeaway is only licensed for non-broadcast purposes. Unless the appropriate license has been negotiated and purchased, our audio cannot be used in an advertisement, broadcast on radio, television or the internet, for re-sale or for any other purpose that does not comply with our terms and conditions.
How do I create an account?
You’ll have the option to create an account when you checkout. Simply complete the fields and set your password. You’ll then be able to login and re-access your download clips. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “ACCOUNT” link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the “ACCOUNT” link at the top right hand side of our site. Under the login box you’ll see a link that says “Lost your password?” – that link will send an email to you with your password.
Receiving my clips
How do I get my clips?
If you’ve ordered Ready Made Audio your clips will be made available for download once you’ve completed the checkout process and paid (you’ll receive an email containing download links). You can also access your downloads by clicking the ‘Account’ link on our website – your available downloads will be listed at the top of the page. If you’ve ordered bespoke audio, or audio with production, your clips will be emailed to you within 14 days of placing the order. Nothing is sent out via snail mail.
How much does delivery cost?
Delivery of all Voice Takeaway audio is free! You can download your files through the website, or if your clips are being produced, we’ll email you.
How long will my personalised clips take to arrive?
Our standard delivery time is a maximum of 14 days. If for any reason delivery isn’t possible within that time (because the voiceover you’ve selected isn’t available or has lost their voice – it does happen!) we’ll let you know. If you have any queries regarding delivery times, please contact customer support and we will help you out.
Do you deliver to my country?
Please create an account by clicking the Account link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot deliver to your country at this time.
Guarantees & Returns
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and billing
Do I have to pay sales tax (VAT)?
You only have to pay sales tax if you are located in a country where paying VAT is applicable. VAT is ‘Value Added Tax’ and is added at checkout for UK residents. We will ask you for your equivalent VAT number if you’re based outside the UK.
I have a question on my charges.
Click “ACCOUNT” link at the top right hand side of our site to view your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my order.
Click the Account link at the top right hand side of our site to view your orders.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to your audio being made available for download.
Buyers guide
I want to buy a license that means I can use my audio for broadcast use, or a purpose that isn’t covered by your Ts & Cs.
If you need a different license, email us: customersupport@voicetakeaway.com and we’ll be in touch.
What does ‘Voice Type’ mean?
At Voice Takeaway, we suggest six core voice types: fresh female, fresh male, smooth female, smooth male, rich female, rich male. Our site gives examples of these voice types to help you select your preferred voice style. As our featured voice artists only have limited availability (there are only so many hours available in a day!) we can’t always guarantee to always have your orders voiced by these individuals. If our featured voiceover artists aren’t available (sometimes they get sore throats, colds and go on holiday!) we will ensure that your order is voiced by a voice artist with the appropriate voice type.
If you need a specific voice, would like to book a celebrity or have any other special requirements you can use our casting service. Just send us an email with your requirements and we’ll do our best to help.
Standard delivery for personalised audio is 14 days.
How do I find my product?
To find the product(s) you’re looking for, you may use the navigation menus on our website. If you have any trouble locating a product, feel free to contact customer service for assistance.
Additional support
Why is all your audio watermarked with your Voice Takeaway audio logo?
All our audio is watermarked using our Voice Takeaway audio logo to stop it being downloaded and used illegally. Audio watermarking is standard practice in the audio industry. But don’t worry – when you order your audio, it will be delivered clean and completely free of our audio watermark.
Will my audio be watermarked with your Voice Takeaway audio logo?
No. Don’t worry – when you order your audio, it will be delivered clean and completely free of our audio watermark.
How do I contact you?
Please click here for our company contact information.